AURORA NECKLACE
Guarantee Safe Checkout
Estimate delivery times: 7-12 days (United States),9-16 days (International),
Return within 30 days of purchase. Duties & taxes are non-refundable.
Ask a question
Shipping & Delivery
We are open 24/7 as usual. And We are working hard to guarantee safety delivery on time! But due to social distancing and keep our colleague safe the handling time will add 1-3 days.
About Shipping times:
Delivery services limited by government restrictions and the cancellation of the flight. That means the expected time receiving your package should be 9-18 business days on average. Hope you can unerstand.
Receiving time = Handling time + Shipping time
- Handling time: 1-3 business days (Quality control/Picking&Sorting/Packaging...)
- Shipping Time:
- Standard Free Shipping: 9-18 business days (Free)
About Shipping Address:
- Your billing and mailing address had better be a complete match. If it's not a complete match you may be asked to verify your order. Fraudulent transactions will be cancelled.
- Please make sure your address is correct (Please write your complete address includes Apt# Street City and State.The loss caused by incomplete address or incorrect address will be covered by customers) and updated before your package is shipped. Once shipped you'll be responsible to contact the shipping company to make changes to your order.
-
Additional shipping charges caused by address modification
or special address which do not include in Free Shipping Service will be paid by customers. - For delivering successfully, we suggest you leave your mobile number and recheck the address during checkout process. Unsuccessful delivery caused by unavailable mobile/address cannot be compensated.
- For express service, DHL will only accept shipments to a valid street address. They do not deliver to P.O. Boxes. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.
About Shipping Status/tracking#
- Once you have placed an order, you will receive an Order Confirmation E-mail to confirm your order details. Once your item ships, you will receive a Shipping Confirmation E-mail with tracking#.
- The tracking # is used for Shipping Part II (Distribution center to your home) since we use different carriers in Part I & II. It may cannot be tracked by 3-5 days or only showed "PRE-SHIPMENT", but do not worry, your order is under control. If you want to know the exact status in Shipping Part I, we can check it for you via e-mail.
- Bloomgush.com can not responsible for shipping times so do not offer refunds just because an order arrived later than expected.
- Bloomgush.com is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (eg:1-800-275-8777).
Tips for our Queens
- Orders placed on Friday after 6 p.m.(GMT+8)and over the weekend will be shipped on Monday.
- We will notify the delay(caused by Bad Weather/Shopping Season/Order Surge) on FB home page and website shipping info page sometimes.
- Customs house taxes happen sometimes and we are not responsible for it.
- All shipping & delivery lead times are estimated by business time.
- Our factory is located in Zhejiang China. Our US distribution center is located in DAYTON, OH 45439.
- If you have any other questions, please contact our customer service team : support@bloomgush.com. (*Since we have too many emails to deal with recently, your email will be replied in 48 business hours.)
Thank you for your patience and understanding.
The Bloomgush Global Shipping Service is supported by following great carriers:
Thanks to 
AURORA NECKLACE
Auroras are beautiful lights in the sky that is caused by the sun. Auroras are so rare that they are found near the North and South Pole. Luckily, with this Aurora Orb Necklace you can see that amazing aurora light at anytime you want. If you are a big fan of beautiful visuals are light shows then this breathtaking necklace is definitely for you!
Specifications:
- Chain is made from high quality s925 silver.
- Comes in two gorgeous shades.
- Pendant diameter: 1.2cm or .5in
- Adjustable Chain length: 38cm - 42cm | 15in - 16.6in
FAQs
Q: What is the chain made out of?
A: The chain is made with high quality s925 silver.
Q: How long is the necklace chain?
A: The necklace is about 38cm or about 15 inches and it is adjustable up to 42cm to about 16.6 inches.
| Color |
Light, Dark |
|---|
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
If you are unsatisfied with your order – please contact our support and we will do our best to help you out!
Customers will be responsible for paying return shipping costs.
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- You ordered wrong product attribute (color, size, etc.)
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
