FREQUENTLY ASKED QUESTIONS
We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to three days in customs.
The volume of orders we experience during Holidays and Sales can affect our shipping/delivery time too. We understand the frustration of having to wait for your purchase longer than anticipated, but we assure you, we're doing EVERYTHING possible to prepare, ship and deliver everyone's orders promptly and efficiently.
You can track your order to see where it is at any time. If you need help in tracking your parcel or would like to inquire about it, please contact us by email at the following address: firstname.lastname@example.org
Important: (Make sure your shipping address information is correct to ensure a faster, safer delivery.) Monaqi.com is not responsible for returned items due to incorrect/incomplete shipping addresses.
We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. Note that additional exchange fee may apply if your currency is other than US dollars.
ORDERS AND RETURNS
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. For more information, please read our refund policy.